FREQUENTLY ASKED QUESTIONS


How can I find out my measurements on my own?

Here are links to guides that provide information on self-measurement:  FOR HIM  //  FOR HER

 

How does the order process work?

Click here for all the details.

 

What types of payment do you accept?

We accept cash, personal checks and all major credit cards.

 

What is your ship time? 

Park Couture is committed to providing you with the best craftsmanship possible. To ensure your garment meets our strict quality standards, your order will ship approximately 3 to 4 weeks after your final fitting. Though we always strive to exceed this estimate and often do, but we may occasionally require a longer lead time for larger orders.

 

Where do you ship?

Park Couture ships to all 50 states and internationally. Please contact us for a shipping quote.

 

How will my order ship?

For Clients in the Bay Area: As part of our unparalleled customer service, our fit experts will personally deliver your order to ensure your complete satisfaction with the fit, cut, and style.

For Clients everywhere else: We ship using USPS for all domestic orders. International orders are shipped via Global Express Service.

  

How can I track my order?

Our fit experts will keep you abreast of your order’s status via email. Once the order is ready for delivery, we will contact you to schedule a personal delivery (for Bay Area Clients) appointment or email you your shipping confirmation and tracking number once the order has been shipped.

 

What is your return policy?

Your complete satisfaction is guaranteed. If you are not satisfied with your order at the time of your final delivery fitting, Park Couture will gladly make any changes and adjustments.

 

Can I change or cancel my order?

All our custom made garments are a labor of love. Because of the time and attention to detail invested in each item, we regret that we cannot change or cancel orders once they’ve been sent out for processing after your final fitting.